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Terms & Conditions, and FAQs

Disclaimer

Whilst every care has been taken in compiling this website, Aquarium Products Wholesale and their authorised contractors make no representations about the accuracy or suitability of the information, images or links provided on this web site.

Every reasonable care has been taken to ensure that information provided is accurate and up-to-date, How-ever, Aquarium Products Wholesale cannot be held liable for any errors, omissions or inaccuracies, however caused.

The information is provided to you 'as is', without express or implied warranty. You use the information, images and links "at your own risk".

You should make your own assessment and evaluation as to the suitability of a product, or the information prior to purchase.

Aquarium Products Wholesale reserves the right to modify or withdraw the service in whole or in part, at anytime without notice.

By "Submitting" an order with Aquarium Products Wholesale you are entering a "Binding Contract" and/or "Purchase Order". Orders cannot be canceled once an order is placed - Also see "Re-Stocking Fee's" below. 

Any typing or clerical error in regards to any price and/or offer of any product on the aquariumproductswholesale.com website or acceptance of any order shall be subject to correction.

By using this website you agree that any product advertised may be revised, re-priced, amended, withdrawn or discontinued at any time at the discretion of Aquarium Products Wholesale. In addition, and not limited to, Prices are subject to change at any time without notice.

Who is Aquarium Products Wholesale?

Slippery Little Suckers Pty Ltd is the owner of Aquarium Products Wholesale based in Sydney, Australia.

Slippery Little Suckers at 632 Anzac Parade Kingsford, Sydney NSW 2032.

Pricing

All prices include 10% GST
All pricing on this site is for internet orders only
All pricing is in Australian Dollars AUD

Products

Aquarium Products Wholesale strives to only provide quality products. Aside from the products listed, we do have access to a larger inventory of suppliers and products and if required will be more than happy to try and source those products for you.

Special Order Items

From time to time you will notice a remark on some products stating - Note: Special Order Item*
This is usually due to the size of the item, or the fact that it may be an item that needs to be specially ordered from the supplier. If there is an item that has this remark, feel free to contact us prior to placing an order for an estimated wait time till delivery. If you do place an order for one of these items, unless the delivery time cannot be completed within 45 days the order cannot be cancelled. Items that require special handling, or that have additional freight costs are also flagged with this remark.

Refunds are not offered, with the exception of your order not being filled within 45 days from order date, and are at Aquarium Products Wholesale's discretion. Orders that are 7 or less days old will not be refunded. Refunds will not be offered on partially shipped orders, unless the remaining items are not provided within 45 days from order date.
 

Accepted Methods of Payments

We accept Visa and MasterCard
Cheques and Money Orders (Products will be shipped once payment has cleared).
Cheques/Money Orders must be made payable to:

Aquarium Products Wholesale
632 Anzac Parade
Kingsford NSW 2032


Direct Deposit (Once the order is placed we will contact you with account details)

Please note: orders paid by Direct Deposit are not processed until funds clear into our Account,
this is usually 24 - 48 hours after transfer has been submitted to your bank


I am having difficulties placing an order via the website

In the unlikely case that you have problems processing an order via the APW website, please send an email to sales@aquariumproductswholesale.com with details of the product you wish to purchase, your contact telephone number, and the type of payment you wish to use (do not include credit card number in email).
An Aquarium Products Wholesale representative will contact you to complete the transaction.

Alternate email address if the one mentioned above is not working is: aquariumproductswholesale@gmail.com

Shipping and Handling

Although we can not do so with each and every order, we make every effort to ship your order the same or next day. We are able to send most goods via ground, or overnight services. We will ship to P.O. Boxes if required. (under 20kg's and/or 105cm in length only) Shipping to P.O. Boxes is via Australia Post only.
APW does not take responsibility for items ordered if you have given authority to leave.
We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldom requested items.

All Deliveries are charged per order. All basic stock has a minimum $9.00* fee per order for local Sydney Metro, $12* to locations within NSW, ACT, VIC and Coastal SE QLD, $15.00* for SA, WA, NQLD, TAS, $18.00*, and $21* for NT and remote areas of Australia up to 5kg* (unless stated otherwise). Large items, glass items and Special Order Items may not be covered by the standard Delivery fee, they are determined by weight in increments of 5kgs up to 25kgs. Any order exceeding 25kgs or of an unusual nature will be determined based on destination (we will contact you with additional shipping costs).

All Deliveriers are charged per order, in accordance to size and weight. During checkout you will need to calculate shipping, please select the area the best corresponds to the delivery address. APW reserves the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us. 

APW cannot and will not be held accountable for extra delays that can happen from time to time with ordered stock awaiting delivery, Including "Special Order Items". Refunds because of this delay will not be given unless over 45 days. Refunds will not be given if an order is partially shipped, unless the remaining items are not provided within 45 days from order date. 

APW cannot and will not be responsible for delays due to couriors including and not limited to: Australia Post, Fastway Couriors, Couriors Please and/or any other contracted or delivery service.

*Freight Charges may vary dependant on Specific Location.
 

International Orders

International orders will be accpeted by Direct Deposit via International Bank Transfer to our account.

Shipping costs will be advised for each order on the basis of size, weight, location and insurance (if applicable)

Please also see "Shipping and Handling" and "Special Order Items".

Damaged or Faulty Goods

Whilst care is taken when packing your order, it is your responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If you order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).

If goods have been damaged or broken in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required.

By signing for and accepting a delivery you are acknowlegding that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.

Exceptions to this are at the discretion of Aquarium Products Wholesale.

Prior to returning any products you must contact us for an RAN (Return Authorisation Number) for all returns. Merchandise returned without an RAN will be declined and returned to sender.

All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.

For warranty claims, please contact us to make appropriate arrangements.  APW does not cover freight expenses on warranty claims.

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange

APW does not take responsibility for items if you have given authority to leave.

Due to Courier policies APW is unable to offer insurance for damage occuring to Courier handling of glass tanks. No claims can be made or will be accepted for glass aquariums. APW recommends customers take out their own insurance for these items.

APW cannot and will not be responsable for damages due to couriors including and not limited to: Australia Post, Fastway Couriors, Couriors Please and/or any other contracted or delivery service.

All returns must be made within 7 days of delivery.

Re-Stocking Fee's.

A Re-Stocking fee of 50% will be charged to returned items. This charge is to cover the cost of Freight, Handling, Administration charges, which may also include and not exclusive to, any other inccured cost or loss by APW. APW reserves the right to charge this fee to any item returned particually if the item is deemed as Perfect Working Order.

Refusal to accept and sign for a delivery will also inccur this fee.

Spare Parts

At Aquarium Products Wholesale we have a different approach to spare parts and accessories. Instead of loading the website with thousands of parts we offer a direct request system. Contact parts@aquariumproductswholesale.com with the part you are after (include model number, brand etc) and our guarantee is to provide you with an exact discounted price and availability within 12-24 hours (usually the response time will be within 1-2 hours during business hours.

Live Plant Sales

Due to the delicate nature of some Aquatic Plants we have strict procedures in place so as to ensure you get the plants that you ordered, in a speedy manner with the Plants in as good of health as possible. Note: We do not accept any claims for Plant health, size or condition.

Order Deadline: To ensure you get your plants in the best condition possible, orders must be received by 10:00am (AEST) each Monday. Any orders received after that time will be placed in the following week’s shipment. (Exceptions to this can be made for large or specialty orders, please contact us at sales@aquariumproductswholesale.com for more information).

Minimum Purchase: Due to the extra handling and care required with Live Plants, there is a minimum purchase requirement.

* Minimum of 5 plants
* Minimum of $40 transaction (excluding delivery charge)
(whichever is lowest, i.e. 5 plants at a value of $25 is OK)

Seasonal Plants: Most plants that we have access to are listed on this website as being available. Occasionally, due to seasonal changes or unforseen circumstances some plants may not be available. For this reason, ALL Plant Orders are subject to our "Special order Item" conditions - See Above. 

Plants are ordered at your own risk, whilst all messures are taken for adequate packing, APW cannot and will not be responsable for damages and/or death, due to couriors including and not limited to: Australia Post, Fastway Couriors, Couriors Please and/or any other contracted or delivery service.

Due to State regulations, we cannot send Live Plants into Western Australia

Hours of Trade

Being an online store, we are open 24 hours a day, 7 days a week and 365 days a year.
From time to time the website may be offline for maintenance purposes, however check back after a few minutes and everything should be back to normal. Support staff will be on hand 7 days a week to take your enquiries.



Contact: sales@aquariumproductswholesale.com
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